1. 7-Day Hassle-Free Replacement

We offer a zero-friction replacement window within 7 days from the delivery date if:

• The product is received damaged, broken, or defective.
• You received the incorrect item, color, or model.
• The product does not function as described on the product page.

2. How to Request a Return or Replacement

Follow these 3 easy steps to report an issue:

• Step 1: Reach out to our WhatsApp support team at +91 7074124013 within 7 days.
• Step 2: Share your Order ID / Name along with a short 10-second video or photo showing the issue.
• Step 3: Once verified by our support agent, a brand new replacement unit will be dispatched within 24–48 hours at zero extra shipping fee.

3. Refund Policy (Prepaid & COD)

In cases where a replacement cannot be provided due to stock availability:

• Prepaid Orders: Refunds will be credited back to your original payment method (Bank account, UPI, or Card) within 3–5 working days.
• Cash on Delivery (COD) Orders: Our customer support agent will collect your UPI ID or bank transfer details to process an instant payout.

4. Non-Eligible Conditions

Returns or replacements will not be accepted under the following conditions:

• Damages caused by deliberate physical abuse, accidental drops, or improper domestic use.
• Requests made after the 7-day post-delivery inspection window has passed.
• Items returned missing their original packaging, accessories, or parts.

5. Order Cancellation Before Dispatch

If you wish to cancel an order, please inform us on WhatsApp within 3–4 hours of placing the order before our warehouse team packs and issues the shipping label.