🛡️ 100% Buyer Protection
Customer Trust & Store Policies
Shopping with Giftwarp is fast, transparent, and completely secure. Review our shipping, return, and checkout policies below.
Fast Express Delivery
Pan-India doorstep delivery within 3–4 business days.
7-Day Easy Returns
Hassle-free replacement guarantee for defective or damaged items.
Cash on Delivery
Pay upon delivery using Cash, UPI, or Digital Wallets.
🔄 1. Return & Replacement Policy
Your satisfaction is our priority. If you receive an item that is damaged, defective, or incorrect:
- Contact our customer support team within 7 days of delivery.
- Share a brief photo or video of the parcel and the issue via WhatsApp or Email.
- Once approved, a free replacement will be dispatched within 24–48 hours at zero extra charge.
🚚 2. Shipping & Tracking Details
We work with trusted logistics partners across India to ensure prompt deliveries:
- Orders are processed and dispatched within 24 hours of placement.
- Estimated delivery time: 2–3 days for metro cities, 3–4 business days nationwide.
- Live tracking links are sent directly to your provided WhatsApp number and SMS upon dispatch.
💳 3. Payment & Cash on Delivery (COD)
Flexible and verified payment options for complete peace of mind:
- Cash on Delivery (COD) is available with no hidden charges.
- UPI payment on delivery (GPay, PhonePe, Paytm) is supported by our courier delivery agents.
- Prepaid online payments are encrypted and secured via industry-standard 256-bit SSL protocols.
🔒 4. Privacy & Data Protection
Your privacy and identity remain strictly confidential:
- Your contact details and delivery address are used exclusively for shipping labels and delivery notifications.
- We never sell, rent, or share personal customer information with unauthorized third-party advertisers.
Have Questions or Need Assistance?
Our support team is available Monday to Saturday, 10:00 AM – 8:00 PM IST.