1. Order Processing & Dispatch

We work tirelessly to ensure your orders reach you in the fastest possible time:

• All orders placed before 3:00 PM are verified and dispatched within 24 hours.
• Orders placed on Sundays or public holidays are processed on the next business day.
• You will receive an order confirmation message on WhatsApp/SMS immediately after placing the order.

2. Estimated Delivery Time

We partner with premier courier networks (BlueDart, Delhivery, Ekart, and Xpressbees) to ensure safe transit:

• Metro Cities: 2 to 3 business days.
• Rest of India: 3 to 5 business days.
• Remote/North-East Regions: Up to 5 to 7 business days depending on local network coverage.

3. Shipping Charges

We believe in 100% transparent pricing with zero surprise charges at checkout:

• Prepaid Orders: Absolutely FREE Delivery nationwide.
• Cash on Delivery (COD): FREE Delivery across all serviceable pin codes.

4. Live Order Tracking

Once your parcel is handed over to the courier partner:

• A tracking link along with the AWB (waybill) number is sent directly to your registered WhatsApp number and SMS.
• You can check real-time updates and expected delivery dates directly from the link.

5. Delivery Attempts & Cash Collection

• Our delivery partners make up to 3 delivery attempts before returning a parcel.
• For Cash on Delivery (COD) orders, please ensure someone is available at the address with cash or a UPI app (Google Pay, PhonePe, Paytm) ready.

6. Damaged in Transit

If you receive a package that appears visibly tampered with or damaged, please do not accept the package or record a 30-second unboxing video and notify our WhatsApp support within 24 hours.